Intro to De-escalation

Available throughout the year, WHO short course is offered in either Tutor-led Online or Classroom-based learning environments.
In-house or group bookings may be considered case-by-case.
Call today for more information 0800 833 5581. Email: Shortcourse@workforce.ac.nz.

$200 per person
Price includes GST, HMC Certificate, workbook and courier fees.

5 hours theory: 10am to 3pm 
Tutor-led WHO course runs fortnight on Wednesday

Whakatara Hei Oranga is an introduction to de-escalation, the approaches you take to defuse and calm potentially aggressive situations and resolve situations peacefully, without the use of physical restraint.  You will learn about yourself, about your responses to conflict, and you will practise responses which you can use in your workplace.

When you complete this training you will:

• Understand what de-escalation is
• Understand different situations of conflict and be more confident in dealing with these
• Know how your communication can impact people in a customer-facing environment
• Identify the triggers, signs and behaviours that may lead to customer aggression
• Develop awareness of people and their environments to pre-empt potentially aggressive situations
• Understand approaches, strategies, and methods to deal with conflict effectively

Any cancellations must be 7 days prior to the course date; otherwise a $50.00 administration fee will apply.

Call today for more information 0800 833 5581
email: Shortcourse@workforce.ac.nz