Intro to De-escalation

Whakatara Hei Oranga (WHO)

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Intro to De-escalation / Whakatara Hei Oranga (WHO)

Whakatara Hei Oranga (WHO) introduces customer service staff to the knowledge and strategies to enable them to deal with conflict effectively and appropriately, using active communication skills.

  • $200 pp
  • 5-hours 
  • Certificate of Attendance

Course Details
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Course Details

“Much of our work, as Centre Managers, is outside of what can be provided by teacher training or leadership courses. This training has given me key strategies that I wish I had years ago to support myself and others through times that can be quite confronting. I’d highly recommend it.
Ngā mihi”

Cindy Hammond – Centre Manager